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Deputy Ticketing Manager – Leicester City Football Club

Deputy Ticketing Manager – Leicester City Football Club

To support and deputise for the Ticketing Manager in overseeing the effective running of the Club’s Ticketing Department.

Responsibilities

  • To support the Ticketing Manager in overseeing the systems and processes of the Ticketing Department effectively.
  • To ensure that the team at all points of purchase provide a consistently high level of customer service at all times and to ensure all customer enquiries are responded to appropriately.
  • To ensure that ticketing procedures are put in place and followed.
  • To continually support the Ticketing Manager to improve and deliver best in class customer-service levels in the Ticketing Department.
  • To create accurate and informed ticket sales and match-attendance projections.
  • To ensure all staff are aware of any ticketing related products that are on sale or upcoming.
  • To ensure the correct information is communicated through to the appropriate channels where necessary.
  • To prepare regular Ticketing reports and analysis.
  • To ensure the Ticketing Supervisor is supported and Sales Centre Representatives are managed effectively.
  • To continue to monitor Ticketing financial performance against budget.
  • To support the Ticketing Supervisor in undertaking any outbound campaigns in order to maximise all sales opportunities for upselling ticketing products.
  • To prepare sales campaign strategy and scripts for delivery by the Sales Centre staff supporting the Ticketing Supervisor.
  • To support Supporter Engagement and specifically the Membership Co-ordinator with regards to the membership schemes.
  • To oversee and plan any training and development needs on behalf of the Ticketing Team.
  • To review all customer touch points in the ticketing journey to make this best in class and aim to achieve the highest score in Visit Football surveys.
  • To aim to be best in class in all our operational functions and customer service.
  • To support the Ticketing Supervisor in the 1:1s with the Sales Centre Representatives.
  • The employee must at all times carry out his/her responsibilities with due regard to the Club values and policies and procedures, in particular Health & Safety, Equality and Diversity, Confidentiality, with regard to the Data Protection Act. Ensuring that the club is ethically and professionally represented and that all club guidelines are adhered to.
  • To ensure that the Club’s Safe-guarding and Vulnerable Adults policies and procedures are adhered to at all times.
  • To undertake any other duties commensurate with this post as determined by the Ticketing Manager or Head of Commercial Operations.

Qualifications & Skills

Essential

  • A proven track record of excellence in ticket related services.
  • A demonstrable record of consistently achieving targets.
  • Demonstrable experience of working in a dynamic sales environment, with an understanding of the Ticketing industry.
  • Be able to communicate and negotiate at all levels, internally and externally.
  • A creative and strategic thinker, with the ability to use his/her own initiative to develop successful plans and strategies and project manage these to successful completion.
  • Excellent time management skills with the ability to work to tight deadlines and has a flexible approach to work.
  • Ability to manage and develop staff to achieve results.
  • An excellent team player who works well within a team environment, co-operates with others, considers the needs of others and helps others to achieve objectives (team and personal).
  • A highly self-motivated and commercially astute with a proactive approach to the role.
  • The ability to be calm, composed and to thrive under pressure with resilience and the ability to maintain professionalism and a calm demeanour at all times.
  • Demonstrates honesty, integrity, reliability and the ability to ensure confidentiality at all time.
  • Smart and professional in appearance.
  • Thorough knowledge of data usage and data bases.
  • Excellent IT skills (including excellent MS Office – word, excel, PowerPoint).

Desirable

  • Educated to at least A level/similar. A degree would be considered desirable.
  • Interest in football/sports industry.
  • A full clean driving licence.

Reporting To

Ticketing Manager and Head of Commercial Operations

Applications must be submitted via SRi‘s Apply Now button above.

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Tagged as: Club, Deputy Manager, Football, Leicester, Ticketing, United Kingdom

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