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Head of Public Operations – Fthree

Head of Public Operations – Fthree

The Role

To plan, facilitate and implement a catering operation that delivers a premium supporter and customer experience on match days and events alongside ensuring operational quality and excellence is maintained.


  • To assist the Director of Public Concessions in management and execution of the catering operations plan to ensure the optimal delivery of a world class match day/event experience and customer experience to ensure that we surpass supporter expectations.
  • Assist in the management of all third party relationships to ensure that the partnerships are maximized.
  • To assist in the management of other third party catering suppliers\partners.
  • To assist in the management and co-ordination of the match day\event public catering operation.
  • To assist in the management and co-ordination of City Square and external catering operations.
  • To assist in the development of new public catering products and concepts.
  • To assist in leading and co-ordinating initiatives to drive catering revenue on match/event days.
  • Assist in the implementation of SOP and SLA manuals throughout the catering operation.
  • Advise and ensure all partners are compliant with Health and Safety regulations.
  • Assist in assessing market trends to identify new commercial opportunities developing business cases to increase profit.
  • To assist in the implementation and mobilisation of catering and/or hospitality capital projects, working in conjunction with the senior leadership team where appropriate.
  • Increase catering spend per head.
  • Identifying efficiencies within the match day/event catering operation that improve P&L and operational performance. To ensure that all food, liquor, equipment and sundry items are charged appropriately to the client via the daily charge sheets.
  • To ensure that casual employee payroll is kept within the operating targets.
  • To prepare the casual employee rotas, and any other administration.
  • Provide administrative support.
  • Assist in maximising sales and reducing costs throughout the operation.
  • Embed operational excellence and drive continuous improvement into the catering operation to enhance the match day/event customer experience – delivering service improvements across all customer touch points.

Key Attributes

  • Experience of managing events in large scale retail outlets within a fast paced environment.
  • Proficient user of excel and word.
  • Customer focused and solutions driven.
  • Good verbal and written communication skills.
  • Confident leader of people with good motivational qualities.
  • Great attention to detail.
  • Team player with an understanding of people.
  • Open minded and able to embrace change.
  • Ethical and honest.
  • A “can do and will do” attitude.

Applications must be submitted via SRi‘s Apply Now button above.

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Tagged as: Catering, Events, Football, Management, Operations, United Kingdom

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