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Hospitality and Events Manager

Hospitality and Events Manager – Cardiff City FC

The Role

  • Responsible for managing Matchday Hospitality and Events organised by Cardiff City Football Club
  • To support and assist the effective sales and delivery of all Cardiff City FC hospitality products


  • Daily management of all match-day hospitality and events
  • Manage event delivery
  • Oversee pre-season planning, including creation and review of match-day hospitality packages and budgets
  • Responsible for maintaining high standards ensuring a consistent premium hospitality theme is delivered at all guest touch points in the stadium.
  • Point of contact for Club Partner and VIP hospitality ticketing requests
  • Assist in the creation of sales documents, brochures and promotional materials
  • Overseeing the organisation of all hospitality packages, creation of confirmations and itineraries, logistics; hospitality suite set up and execution, staffing and coordination with all relevant partners.
  • Managing sales figures and promoting hospitality packages
  • Liasing with Operations department for hospitality layouts and refurbishments
  • Account management
  • Attend pre-match operational meetings
  • Sponsor and Box Holder ticketing
  • Managing bookings and invoices in Venuemaster and SAGE
  • Ordering match-day sponsor items
  • Manage match day hosts/hostesses including rotas, timesheets and salary
  • Propose ideas and think creatively about how we can develop the use of stadium hospitality facilities
  • Promote and positive image for brand, team and partners at all times
  • Carry out additional duities as and when required


  • Create and undertake briefings to liaise with hosts/hostesses to ensure smooth running of the hospitality lounges
  • preparation of hospitality lounges
  • to liaise with players for Man of the Match
  • to provide first-class customer service and deal with complaints and enquiries
  • to network and build relationships with clients
  • Carry out additional duities as and when required

Qualifications & Skills

  • Minimum 2-3 years experience of working in events or professional sport
  • Managing multiple events simultaneously
  • Excellent IT skills, specifically Microsoft Word, Excel and preferably Dynamics
  • Excellent written and verbal communication skills are essential
  • Strong interpersonal skills, organisational skills and relationship management
  • Must be well organised and be able to work within restricted deadlines
  • Treats all people with repect and integrity in line with Company expectations
  • Significantly contributes to successful department performance
  • Establishes priorities, task and work schedules in advance
  • Works within the limits of authority, seeking guidance when unsure
  • Excellent attention to detail
  • Has a can do attitude towards performance targets
  • Learns from opportunities presented by change
  • Builds rapport
  • Checks customer levels of satisfaction
  • Presents a good image of the company to customers
  • Listens to and observes customers to understand their needs and views in order to deal effectively with their concerns
  • Remains polite and professional towards customers at all times
  • Must have confidence in presenting and be an inspiring individual within the hospitality team as well as contributing to the overall Commercial department

Applications must be submitted via SRi‘s Apply Now button above.

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Tagged as: Cardiff, Events, Football, football club, Hospitality, Manager, United Kingdom, Wales

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