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Membership & Communications Manager

Membership & Communications Manager – Tennis NSW

Tennis NSW is the Governing Body for tennis across the state. It’s largest tournament is the Sydney International, one of the oldest tennis tournaments in the world, dating back to 1885. Tennis NSW has recently launched its Vision 2021, which aims to connect more people to tennis across the state.

Position Purpose

The Membership & Communications Manager will have full responsibility for the servicing of, communication to and engagement with Tennis NSW members and affiliates. This comprises of over 550 clubs, venues and tennis centre operators across NSW and accounts for over 150,000 registered tennis players.

As well as providing the focal point for all Member related services and support, this role will also be responsible for all Member communication platforms including website, email, social and face-to-face forums and meetings. They will work closely with the Marketing team in assisting the roll-out of key tennis platforms, marketing programmes and member communications to ensure that all of Affiliates & Members are fully informed.

The role will also oversee our Member Services team who provide support to our Clubs, venues and operators on a range of matters including software support, affiliation and insurance information amongst other matters.

Finally, this person will also be expected to handle all incoming Member Protection enquiries to ensure that all Tennis NSW affiliates and members are adhering to the published policies and regulations in regards to Member Protection as Tennis NSW moves to ensure we are providing a child safe environment across the State.

Key Responsibilities

  • Manage the Member Services team providing daily support to all Tennis NSW Affiliates and Stakeholders.
  • Develop and execute a Member Communication strategy and action plan.
  • Execute all relevant Tennis NSW Affiliate communications.
  • Maintaining all relevant Tennis NSW communication channels across digital and social media
  • Assist with Marketing campaigns.
  • Member Protection.
  • Other roles as specified by the Head of Marketing.
  • Environmental, Health and Safety.

Knowledge & Skills

  • Previous experience in a Membership or Stakeholder Management role – preferably in a sports governing body.
  • Experience in PR, Marketing Communications and/or Media Relations.
  • Experience in the use of electronic newsletter or communications software.
  • A tertiary degree in marketing, communications or a related field.
  • Superior communication, analytical, negotiation and written skills.
  • Proven experience in designing, implementing and reviewing marketing and communications strategies and campaigns that have delivered the desired outcomes within defined budgets.
  • Advanced computer skills and information technology literacy.
  • Demonstrated sound understanding and working knowledge of the media in Australia and in particular sport and local media.
  • Previous experience in major events, preferably in the sports industry.

Please download the Position Description for full details.

Contact James Curtis in our Sydney office for more information on +61 451 942 070.

Applications must be submitted via SRi‘s Apply now button. 

Please note that due to the high volume of applications received, SRi are only able to respond to successful candidates. To ensure you are kept up to date with all our new roles please sign up to receive our job alerts and Season Ticket newsletters.

Tagged as: Australia, Communications, Membership Manager, New South Wales, nsw, Relationship Manager, stakeholder, Sydney, Tennis

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